How to Record Absences and Make-Ups

We’ve simplified the process for parents to book make-ups. 

You can apply for a make up class if you are giving at leat 24 hours notice of absence. Please provide the date you will be absent and two make-up days that work for you. We will put your absence into the pool and see if there are any classes available in the pool for the days of your choice.

You can apply for a Holiday Hold if you are going to miss 2 and more consecutive weeks of class. We may consider temporarily stopping your billing and holding a place for you (so you do not have to register again).

You can select either of these options from the home page in the parent portal as shown below.

Missed classes cannot be refunded, however we’re happy to give you a make-up class on the following conditions.

1. You must book your make-up class at least 24 hours prior to your missed class.

2. The make-up class must be completed within 4 weeks from the missed class and is subject to availability.

3. A make-up class cannot be rescheduled.

You can apply for a Holiday Hold if you are going to miss 2 or more consecutive weeks of class. We may consider temporarily adjusting your account for the classes that you are away. This adjusted amount reduces the amount you pay in your next billing cycle.

Holiday Hold is considered on the following conditions.

1. You are allowed a maximum of 8 weeks Holiday Hold in the last 12 month period.

2. There has been no payment failure  in in the last 3 months and your account is in good standing.

3. Returning to the same class time slot is not guaranteed.

You can apply for a Holiday hold by sending an email to [email protected] including the dates you are going to be away and the reason for your absence. We will then revert to you with the status of your holiday hold. You can also apply through the link (shown above) in the parent portal.